Last updated June, 2025.
These Terms and Conditions govern your use of the Haur B.V., private limited company incorporated under laws of the Republic of Netherlands, registered with the Netherlands Chamber of Commerce, RSIN: 867612939, company address: John M. Keynesplein 1, 1066EP Amsterdam, the Netherlands, and Aura Health LLC, a Limited Liability Company organized under the laws of the State of Wyoming, USA, company address: 30 N Gould St, STE R, Sheridan, WY 82801, USA.
By using the site, you acknowledge and agree to be bound by the following conditions. Please ensure you have reviewed these terms carefully before you proceed to use the site or make a purchase.
Definitions:
These Terms outline the User Agreement with Platform Operator offering access to the Seller’s Products. By completing a payment for any Product(s) on the Website, You enter into a binding agreement with the Platform Operator for the use of our intermediary services, and You agree to comply fully with these Terms.
A separate sales contract between You and the Seller for the purchase of the Product(s) is formed only when you receive a dispatch confirmation email, as detailed in Section 4.
These Terms may be updated or amended at Platform Operator’s discretion. Any changes will be published on this page. Your continued use of the Website constitutes acceptance of the updated Terms. The Users are responsible for reviewing Terms periodically.
Platform Operator operates solely as an intermediary between the User and the Seller. We do not manufacture, test, or store the Products listed on the Website. The responsibility for Product safety, quality, labeling, and compliance lies entirely with the Seller.
You are solely responsible for ensuring that the Product is compatible with the local electrical standards, voltage requirements, and plug types in Your jurisdiction. We are not liable for any damage, malfunction, or fire hazard resulting from the use of the Product with incompatible power supplies or improper installation.
If You do not agree to these Terms, do not visit the Website, use it or disclose Your personal information.
By accessing or using the Website, You represent and warrant that You have reached the age of majority in Your jurisdiction of residence. If You are under the age of majority, You may use the Website strictly only with the involvement and valid consent of a parent or legal guardian. Parents or legal guardians are solely responsible for monitoring their minors’ use of the Website and for any purchases made by them
You agree to use the Website solely for lawful purposes. You shall not interfere with other users’ access, submit malicious content, or engage in fraudulent activity.
By purchasing a heating device, You acknowledge that improper use may lead to fire, injury, or property damage. You agree to operate the Product strictly in accordance with the manufacturer’s instructions and safety guidelines. Specifically, You agree not to leave the device unattended while in use, not to cover the device, and to ensure it is placed on a stable, non-flammable surface.
You are prohibited from transmitting harmful code, malware, or engaging in actions intended to impair the Website’s functionality or security.
We reserve the right to suspend or permanently terminate Your access to the Website, without prior notice, if You violate any of these Terms or engage in conduct that We, in Our sole discretion, deem harmful to the Website, other users, or third parties.
You are responsible for ensuring that all information You provide to Us, including Your name, contact details, shipping address, and payment information, is accurate, complete, and current. We are not liable for any issues, delays, or additional costs arising from incorrect or incomplete information provided by You.
If user accounts or review/comment features are available, You are responsible for keeping Your account credentials secure. Platform Operator may remove content that violates these Terms or is harmful, offensive, or misleading.
While We aim to ensure accuracy of Product descriptions, images, and pricing, Platform Operator does not guarantee that such information is free from errors. Should discrepancies arise, the Users are encouraged to notify the Seller.
Unless otherwise specified, all financial transactions are processed based on the currency of your place of residence. Prices may change without prior notice, however, the price confirmed at checkout will be honored for that order.
All prices displayed on the Website are net prices and do not include Value Added Tax (VAT), sales tax, or any other import duties. You acknowledge that the Products may be shipped from international warehouses located outside of your jurisdiction (including, but not limited to, the People’s Republic of China). As such, You are solely responsible for all taxes, customs duties, and brokerage fees that may be imposed by Your local customs office or tax authorities upon the arrival of the Products.
By placing an order, You act as an importer of record for the Products. The Seller does not collect, remit, or pay any VAT or import taxes on Your behalf. Any such charges are determined by the destination country's laws and must be paid by You directly to the relevant authorities or the shipping carrier. Should You refuse to pay these charges, resulting in the return, abandonment or destruction of the shipment by customs authorities, You shall not be eligible for any refund. We reserve the right to consider the order fulfilled and retain the full payment to cover the loss of inventory and administrative costs.
Product availability depends on the Seller’s stock and supply chain. Orders may be delayed or canceled if Products are unavailable.
In the event of an obvious pricing error, Platform Operator reserves the right to cancel the order and notify the User.
Orders placed on the Website are subject to confirmation by the Seller. If an order cannot be fulfilled, We reserve the right to cancel it and issue a full refund.
Payments are processed securely through Platform Operator’s platform. By completing a transaction, You confirm that the payment method belongs to You and that sufficient funds are available.
When You place an order through the Website, you are making an offer to purchase the Product(s) from the Seller under these Terms. The ordering process allows You to check and amend any errors before submitting Your order.
By submitting an order and providing Your payment information, You authorize Us to charge the full amount of the order, including the price of the Product(s), taxes, and any applicable shipping fees, to Your selected payment method.
By providing Your payment method information and initiating a transaction, You expressly authorize to process the charge.
In the event that any payment attempt is unsuccessful (due to insufficient funds, expired card, or any other reason), whether for an initial purchase, an upsell, or any other add-on offer presented to You, You hereby authorize Us to automatically and repeatedly re-attempt to process the charge using Your same payment method.
These re-attempts may be made at Our sole discretion within a reasonable period, not to exceed fourteen (14) calendar days from the date of the original failed transaction. We are not responsible for any fees, such as overdraft or limit overage fees, that Your financial institution may charge as a result of these retries.
In the case of a successfully recovered payment for an upsell or add-on offer, You acknowledge and agree that the corresponding Product or service may be processed, fulfilled, and shipped separately from Your initial order.
If all payment re-attempts fail after the aforementioned 14-day period, We reserve the right, at Our sole discretion, to:
After You place an order, You will receive an automated email acknowledging that We have received Your order. Please note that this email does not constitute acceptance of Your offer.
The acceptance of Your offer and the formation of a binding contract between You and Us will take place only when We send you a separate email confirming that the payment was made. The sales contract between You and the Seller is formed only when the Product has been dispatched by the Seller. The contract will relate only to those Products whose dispatch the Seller has confirmed in the dispatch confirmation email.
We reserve the right to refuse or cancel any order at Our discretion, particularly if We suspect fraudulent, unauthorized, or illegal activity. If We cancel an order, We will notify you and refund any payment already made.
All orders are processed within [1-3] business days of being placed. Shipping time depends on the destination and usually takes [2-14] business days. Please note that these are estimated timelines that may vary, and therefore we do not guarantee specific delivery dates.
Once your order has shipped, you will receive a shipping confirmation email containing a tracking link. Shipments can be tracked using the link provided in the email.
Shipping costs, if applicable, are calculated and displayed at checkout. The User is responsible for any customs duties or import taxes that may be applied by the destination country.
You are solely responsible for providing a correct and complete delivery address. If a package is returned to the Seller or lost due to an incorrect address provided by You, we reserve the right to charge You for additional shipping and handling fees required to reship the order.
Delays due to the Seller's supply, courier's operations, customs procedures, or other third-party factors are beyond Our control.
You have the right to cancel your order within one (1) hour of its placement, provided that the order has not been shipped prior to the cancellation request being processed. All orders are processed expeditiously; therefore, cancellation requests are time-sensitive.
Subject to the eligibility conditions set forth in Section 6.3, the User may return a Product for a refund for any reason within thirty (30) calendar days of the Product's delivery date.
To be eligible for a refund, all returned Products must be unopened, in their original packaging, and in a new, resalable condition.
For Users residing in the European Union, the requirement for the Products to be “unopened” shall not apply to the extent necessary to inspect the nature, characteristics, and functioning of the device. However, the User may be held liable for any diminished value of the Product resulting from handling beyond what is necessary to establish its functionality
To initiate a return for a refund in accordance with Section 6.2, the User must adhere to the following procedure:
All costs and fees associated with return shipping, including postage and handling, shall be the sole responsibility of the User. We do not provide pre-paid return labels. Original shipping costs and return shipping costs are non-refundable. We strongly recommend using a trackable shipping service as proof of delivery. We assume no liability for Products that are lost or damaged during the return transit.
Upon receipt at the designated facility, the Seller’s team will inspect the returned Product(s) to verify compliance with the eligibility conditions set forth in Section 6.3. This inspection process is typically completed within seven (7) to fourteen (14) business days.
Following a successful inspection and approval of the return, a refund will be processed to the User’s original payment method within five (5) to twenty (20) business days.
The Products that are received by the User in a broken or defective state, or that fail while under warranty, are not eligible for a monetary refund under the 30-day policy (Section 6.2). Such Products are eligible solely for a replacement. We reserve the right to request the User to destroy the defective Products and provide proof before sending a replacement, specifically to prevent fraud. To request a replacement:
For the Users residing in the European Union, Section 6.8 does not limit Your statutory rights under the mandatory legal guarantee of conformity (2 years). If the Product is defective, EU consumers are entitled to a repair, replacement, or, under certain conditions, a price reduction or a full refund.
No refunds will be issued for "outlet" goods or any Products purchased at a reduced price.
If a purchase was made using a gift voucher, any applicable refund will be issued in the form of a new gift voucher.
Any Products returned to Us that do not meet the eligibility criteria (e.g., opened Products, items returned outside the 30-day period, or items shipped to an incorrect address) will not be eligible for a refund. Such items will be discarded or, at the User's request and sole expense, shipped back to the User.
All practical information necessary for processing a return, including designated return shipping addresses, is provided in Section 14. All official contact methods for questions, claims, or requests related to these Terms are also specified in Section 14 (Contact Information).
The Platform Operator does not manufacture or control the Products sold on the Website. As such, we do not assume responsibility for:
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE SHALL NOT BE HELD LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY CLAIMS RELATED TO HEALTH OUTCOMES, LOSS OF INCOME, OR BUSINESS INTERRUPTION ARISING FROM OR IN CONNECTION WITH THESE TERMS, THE WEBSITE, OR THE USE OF THE PRODUCTS.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE SHALL NOT BE HELD LIABLE FOR ANY DIRECT OR INDIRECT PROPERTY DAMAGE, INCLUDING BUT NOT LIMITED TO FIRE DAMAGE OR ELECTRICAL FAILURES, ARISING FROM THE USE OR MISUSE OF THE PRODUCTS. IT IS YOUR RESPONSIBILITY TO ENSURE YOUR HOME'S ELECTRICAL SYSTEM IS CAPABLE OF SAFELY OPERATING THE PRODUCT.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM, REGARDLESS OF THE CAUSE OF ACTION, SHALL BE LIMITED TO THE AMOUNT YOU PAID FOR THE SPECIFIC PRODUCT(S) GIVING RISE TO SUCH CLAIM.
For the Users residing in the European Union, the European Economic Area, or the United Kingdom, these limitations shall apply only to the extent permitted by mandatory consumer protection laws. Nothing in these Terms seeks to exclude or limit liability for death, personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be lawfully excluded under the laws of Your place of residence.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE WEBSITE AND ALL PRODUCTS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. WE EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE PROVIDE NO GUARANTEE THAT THE PRODUCTS WILL MEET YOUR SPECIFIC REQUIREMENTS OR ACHIEVE ANY PARTICULAR RESULTS.
As the Platform Operator acts solely as an intermediary, all claims related to Product quality, safety, effectiveness, labeling, as well as its delivery, must be directed to the Seller. Please send all such claims to the following email address: hello@getroota.com.
The Seller is responsible for reviewing your claim and providing a response. The Seller’s full company details are provided in Section 1 of these Terms.
We do not guarantee that the Website will be available, uninterrupted, or error-free at all times. We shall not be liable for any damages arising from the temporary unavailability of the Website, technical glitches, or other performance issues.
Your submission of personal information through the Website is governed by our Privacy Policy.
For the Users located within the European Union, the European Economic Area, or the United Kingdom, we process personal data in strict accordance with the General Data Protection Regulation (GDPR) and the United Kingdom’s GDPR. Personal information is collected, utilized, and protected in a lawful, transparent, and secure manner. Under these regulations, You have specific rights regarding Your data, including the right to access, rectify, erase, and restrict certain processing activities, as detailed in Our privacy policy.
For the Users residing in the United States, personal information is managed pursuant to applicable state privacy laws, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), where applicable. Depending on Your state of residence, You may have rights to request access to, correction of, or deletion of Your personal data. Additionally, You may have the right to opt-out of the sale or sharing of Your information for targeted advertising purposes and the right to non-discrimination for exercising these privacy rights. Comprehensive details are available in Our privacy policy.
The name and all related brand elements, including logos, graphics, icons, and service names, are the exclusive property of the Company and are protected as trademarks. Any use of these trademarks is strictly prohibited without our prior written consent, which may be withheld at our sole discretion.
All content available on the Website, including but not limited to text, graphics, images, illustrations, and code, is the intellectual property of the Company or its content suppliers and is protected by copyright laws. Your use of the Website does not grant you any ownership or license to this content.
Any software utilized in the operation of the Website is the property of the Company or its software partners and is protected by international copyright laws. You are not granted any rights or license to this software.
You are solely liable for any damages that arise from the infringement of intellectual property rights. This includes any harm caused by your unauthorized copying, distribution, or use of our trademarks, content, or software for purposes that violate these terms or applicable law.
The Website may display names, trademarks, or service marks belonging to third parties. These marks are the property of their respective owners, and we claim no ownership over them. Additionally, for your convenience, the Website may contain links to third-party websites. We do not control or endorse the content of these sites and are not responsible for them. Accessing third-party websites is done at your own risk.
These Terms and all legal relations are governed by the laws of the Cyprus. We have drafted these terms to be in full compliance with European Union consumer rights laws. Please be aware that if You are a consumer, this choice of law does not override any mandatory legal protections you are entitled to under the laws of Your home country or grant You a specific jurisdiction.
For the Users residing in the United States, all consumer rights, protections, and available legal remedies are governed exclusively by the applicable federal laws and the state laws of the User’s state of residence. Please be advised that regulatory frameworks and consumer protection standards established within the European Union, the European Economic Area, or the United Kingdom do not apply to the United States based consumers.
Any dispute or claim arising from the Terms, the Website, or the Products shall be resolved exclusively through binding individual arbitration administered by a recognized provider under the Federal Arbitration Act. Arbitration will be conducted via written submissions, phone, or video, unless an in-person hearing is deemed necessary. Either party retains the right to bring an individual action in small-claims court. You may opt-out of this agreement by emailing hello@getroota.com within 30 days of Your first purchase with the subject line “Arbitration Opt-Out”.
TO THE FULLEST EXTENT PERMITTED BY LAW, ALL DISPUTES MUST BE BROUGHT ON AN INDIVIDUAL BASIS ONLY. YOU EXPRESSLY AGREE NOT TO PARTICIPATE IN ANY CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE PROCEEDING. Each party shall bear its own legal fees and arbitration costs unless otherwise mandated by law or the arbitrator. This provision survives the termination of these Terms or Your use of the Products.
If you are the User residing in the European Union and possess a complaint that implies a dispute, You may utilize the European Commission’s Online Dispute Resolution (ODR) platform available at: https://ec.europa.eu/consumers/odr.
If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, such provision shall be severed from these Terms, and the remainder of the Terms shall remain in full force and effect.
Any failure or delay by Us in exercising any right or remedy under these Terms shall not operate as a waiver of that right or remedy. A waiver of any right or remedy on one occasion will not be construed as a bar to or waiver of any rights or remedies on any other occasion.
We shall not be liable for any failure or delay in performance under these Terms resulting from acts or events beyond Our reasonable control, including but not limited to natural disasters, war, terrorism, government actions, strikes, or failures of third-party infrastructure (including internet and payment providers).
For Users residing in California – The Products available on the Website may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm. While We ensure the Products meet safety standards, strict California laws require this warning. For more information, go to: https://www.p65warnings.ca.gov/.
These Terms, together with any other legal notices published on the Website, constitute the entire agreement between You and Us concerning Your use of the Website and supersede all prior agreements, understandings, or representations.
You may not assign or transfer any of Your rights or obligations under these Terms without Our prior written consent. We reserve the right to assign or transfer Our rights and obligations under these Terms to a third party at Our discretion, for example, in the event of a merger, acquisition, or sale of assets.
The headings and section titles in these Terms are for convenience only and shall not affect the interpretation of the provisions.
14.1 For questions, concerns, or claims regarding these Terms, please contact Us at: hello@getroota.com +1 (484) 263-5085
14.2 Address for Returns:
EU returns: Kleine Esch 669, 2841 MK Moordrecht, Netherlands
US returns: 19655 E 35th Dr, Suite #100, Aurora, CO 80011, USA